Managed Clinical Pharmacy Services for PCNs and GP practices
Drive improved operational effectiveness and quality of care
Find Out HowClinical Support Solutions (CSS) are specialist providers of managed clinical pharmacy services for PCNs and GP practices across the UK. Our services are designed to enhance patient care, reduce workloads, and streamline processes through a fully managed model led by clinical pharmacists and pharmacy technicians.
Our support packages are fully customisable and tailored to the specific needs of each PCN. This ensures that the support provided aligns with their objectives and requirements. This personalised approach allows PCNs to receive the most relevant and impactful support to achieve powerful and high-quality outcomes for their member practices and patients.
25 years of combined NHS experience
Supporting over 50 PCNs and 100+ practices across the UK
Experience of delivering clinical pharmacy services since 2013
Network of 200+ Pharmacy Professionals
"CSS has been instrumental to our organisation.
They not only provide us with excellent pharmacy services, but have supported us with a recent CQC inspection, in which we were rated outstanding."
"CSS pharmacist service has proved invaluable. It has improved our capability and capacity. The pharmacist team has brought with them additional skills that help patients to get the most from their medicines. The pharmacists undertake numerous tasks per week, including medication reviews and supporting patients with long-term conditions. In doing so, they have taken away most of the medicines-related work from GPs, reducing waiting times and enabling them to focus their skills where they are most needed, for example on diagnosing and treating patients with complex conditions. All of this ultimately leads to better patient care."
"With CSS, we always have easy access to proactive and practical support for both our PCN and practices. By listening to our needs and understanding the challenges we faced, they were able to design the perfect solution for us."
"From our initial expression of interest to the placement of pharmacists, the service was fast, friendly, and professional. Everything they promised materialised."
"We were struggling to recruit and retain pharmacists. We reached out to CSS who were recommended by a neighboring PCN. As a managed service provider, CSS took the time to understand our needs and offer a service package tailored to our needs. To our surprise, this worked out more time and cost-effectively than us doing it ourselves. In addition to this, the service was delivered at a higher level of quality, and with more flexibility and scalability. The resulting rise in efficiency allows better use of clinical resources and improves patient care now – and in the future. I would certainly recommend CSS to all practices and PCNs."
"During covid-19, we had fallen behind and some of our GPs were working 10-hour-plus days. We consulted with CSS and they were able to provide us with cover the same week and then ongoing support. We were so impressed with the speed and quality of service, we decided to make this a permanent arrangement."
"Such a positive experience!
Right from the first meeting with CSS, we experienced nothing other than a first-class service. Good, honest advice and regular updates throughout the process from onboarding to ongoing. Everything they said they’d do, they always did it and on time.
I honestly recommend using CSS as they always go over and beyond until you are satisfied."
"In common with the national picture, our practices had previously been struggling to manage the combined pressures of increasing and more complex patient demand, as well as difficulty in recruiting clinical staff. CSS helped us overcome these challenges by providing a viable long term, sustainable solution."
"We greatly appreciate the support of CSS pharmacists and technicians, who have played a crucial role in providing cost-effective, up-to-date, and safe prescribing for our patients. Our close working relationship with CSS has strengthened over time, and the pharmacy team has become integral members of our healthcare team."
At Clinical Support Solutions, our approach is centred around insight, innovation, and collaboration to drive positive change in healthcare services. By leveraging our expertise and staying up to date with industry advancements, we strive to shape services that deliver better value for money and ultimately improve outcomes for patients.
Our research shows that GPs spend a significant amount of time managing prescriptions, medication reviews, reconciliation tasks, patient compliance, and chronic conditions. CSS offers a comprehensive pharmacist-led service model that effectively addresses medication-related activities, offering practices a cost-effective solution. This partnership enhances patient care and practice efficiency.
We are dedicated to providing comprehensive support to Primary Care Networks (PCNs) and GP practices by recruiting highly qualified clinical pharmacists and pharmacy technicians who meet the specific requirements outlined in the Network Contract Directed Enhanced Service (DES). These trained professionals play a crucial role in assisting PCNs in achieving key targets and objectives.
Our experienced pharmacists are equipped to conduct Structured Medication Reviews (SMRs), contribute to Impact Investment Funds (IIF) initiatives, and support the attainment of Quality and Outcomes Framework (QOF) targets within the PCN. Additionally, they are instrumental in reducing the medication-related workload for GP surgeries operating within the PCN.
Ensure the right outcomes and realise value faster with proven methodologies, tools, and experts —informed by thousands of successful projects.
Efficient, national operations delivered through proactive, highly flexible partnerships.
Safe, secure, and effective support nationwide.
Raising the bar for quality benchmarks, recruiting talented professionals, and training for excellence.
Every service is meticulously supervised by our senior pharmacist team to ensure that we not only meet but exceed our stringent quality standards.